Delivery
We use Australia Post, Fast-way or Sendle. All orders are shipped within 2 working days. Once posted a tracking number will be uploaded for you to track, If you have not received an order within 10 business days, please notify us by email at: sales@hibabies.com.au
Here are the standard postage time frame.
- Victoria 1-3 business days
- New South Wales 3-5 business days
- Tasmania 5-7 business days
- Perth 7-10 business days
- Queensland 7-10 business days
- South Australia 4-5 business days
- Western Australia 7-10 business days
- Northern Territory 7-10 business days
- Australian Capital Territory 3-5 business days
We currently have 3 click and collect points. We will notify customer via email once items are ready to collect. The processing timeframe for all click and collect parcels are normally 2 working days.
Refund and Returns
Your satisfaction is our first priority at HZ Group Pty Ltd trading as Hi Babies. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Please contact us to discuss your options via returns@Hibabies.com.au.